PROBLEMS WITH ETSY PURCHASES
I have ordered more than one item, do I get more than one discount code?
Your discount code is for the entire value of your order on Etsy and can only be used once. Please ensure that you add all of the items you ordered to the cart before checking out with the code. If you are only able to purchase one item at a time then you can exchange this code for a gift voucher on our website that will mean you can purchase the items at different times (please see the question on how to do that below).
Can I use my special discount code more than once?
No, your code is single use and cannot be used more than one time. If you give your code to someone else and it is used then it will not be able to be used again. if this happens then you will need to contact us as soon as possible so that we can stop the order from being processed and look into what has happened based on our fraud policies.
Can I use this code as a gift voucher?
You can indeed use the code itself in that way, but we also offer gift vouchers on the website that may be better suited for this purpose as they can then be used as "credit" in that they can be used to purchase multiple items at different times until the value has gone (whereas the discount code is single use).
Can I change my design or order a different item?
Yes! You are more than welcome to change the design of the item if you see one that you like better. You are also more than welcome to buy a larger size or a different item, but please be aware that you may need to pay the difference in cost if you are
How do I change the discount code for a gift voucher?
You simply go to the gift voucher product and select the price that you would like the gift voucher for (make sure you match the price of your order unless you want to pay extra). If you are having difficulties then please send us a message and we will be happy to help.
I'm not sure how to do this - I'm not very good with computers?
Well, you've managed to buy on Etsy and read this email - so you're better than you think! If you need help then let us know what is causing you problems and we will do our best to guide you through the process.
My code doesn't cover the whole cost of the same item?
Please ensure that you are buying the exact same item and the same size of item as well. If you still think that there is a problem then let us know by replying to this email and we will look into it for you.
My code isn't working?
Please reply to this email letting us know exactly why your code is not working and what error message you are receiving and we will look into it for you.
What is my code?
Your code is your Etsy order number (not the transaction number) and it is displayed above in the "Your Discount Code" area. If you cannot see a code there then please reply to this email and we will look into what is causing the issue for you.